High Staff Turnover
High staff turnover directly impacts the quality of care in a nursing home. There is no substitute for employees truly knowing their residents, and that is a process that takes time. As employees gain experience, they develop an understanding of residents’ personalities and habits and can spot when they are falling out of their routines, which could indicate a medical problem that could be solved with early intervention. When staff turnover is high, new employees may miss those cues, and minor problems can escalate into serious problems quickly.
Employee turnover is highest among dissatisfied employees. Employees need clear expectations, feedback on their performance, and to be involved in workplace decisions in order to develop a strong sense of satisfaction. We develop and place great leaders who understand how to set expectations and provide constructive feedback. We also utilize guiding coalitions or similar committees to bring management and frontline employees together to solve problems.